Shipping & Returns
At Raven Mystery Games, we want to ensure that you receive your order safely and in a timely manner. We offer standard shipping for a flat rate of $5.99 and expedited shipping for $12.99. All orders are processed within 1-2 business days, and you will receive a tracking number once your order has shipped.
If for any reason you are not satisfied with your purchase, we offer a hassle-free return and exchange policy. You may return any unused and unopened item within 30 days of purchase for a full refund or exchange. Please contact our customer service team at support@ravenmysterygames.com to initiate a return or exchange.
Shipping Policy
We offer standard shipping and expedited shipping for your convenience. Our standard shipping rate is a flat fee of $5.99, while our expedited shipping rate is $12.99. All orders are processed within 1-2 business days, and you will receive a tracking number once your order has shipped. Please note that shipping times may vary depending on your location and the shipping method selected.
We take great care in packaging your order to ensure that it arrives safely. If you receive a damaged or defective item, please contact our customer service team at support@ravenmysterygames.com and we will gladly assist you.
Return & Exchange Policy
At Raven Mystery Games, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return any unused and unopened item within 30 days of purchase for a full refund or exchange. We do not accept returns on opened or used items. Please contact our customer service team at support@ravenmysterygames.com to initiate a return or exchange.
Please note that shipping fees are non-refundable and the customer is responsible for return shipping costs, unless the item received was damaged or defective. Refunds will be processed within 7-10 business days of receiving the returned item.